Frequently Asked Questions

Our cancellation policy does not change in any way for any reason.  If you must cancel a reservation within 30 (thirty) days of arrival, you remain responsible for the full amount of your reservation until we are able to sublet your stay.  For this reason, it is our recommendation that guests acquire 3rd-party travel insurance.

The best way to communicate with an Innkeeper while not on property, would be through our contact form: Contact Us, and WHILE ON PROPERTY via text 

(815-777-6100).

During most lodging Packages, we will be serving on Mon, Wed and Fri nights.Some of the Holidays, and specific packages will differ.

A $300 deposit is charged to your credit card when you make the reservation, and the balance is charged on the date of your arrival. If you prefer to make the checkout payment via an alternate card, please send that card information via email to [email protected]

You are responsible for the full amount of your reservation, if cancelled or switched within 30 days of arrival.  If you are concerned about illness, or other emergency, we highly recommend getting third party travel insurance. If we are able to sublet your reservation for you, there is a $100 rebooking fee, and the balance of your charge will be refunded at that time.

Cancellation made outside of the 30 day window will be assessed a $75 cancellation fee, unless your initial deposit is left as a deposit for a future visit.

Prior to your visit, you will receive an "Enhance Your Visit" email menu of enhancement options.  Please FILL IT OUT!                                                          At that point, you can also notify us of dietary restrictions and preferences, if you have not already done so.

Yes, we are currently offering our BodyWorks services to all fully Covid- vaccinated guests. 

We cannot accommodate early arrivals or late Check-outs.  We need the window of time to ensure the comfort of our guests.                                            We ask that you please honor the 4:00pm, or later, arrival time.